Privacy Policy

Our Commitment To Privacy
Maker and Moss values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties. If you have any questions about our privacy policy, you can always contact us at info@makerandmoss.com.

What kind of information does makerandmoss.com collect.
We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from you when you visit our website or one of our stores, place an order online or by phone, make an in-store purchase, save your info with us online, or participate in a contest, promotion or survey.

How does makerandmoss.com use my information.
When you place an order or make a purchase from makerandmoss.com, we use your personal information to process your order, send you e-mails to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.

When you place an order, make a purchase or save your information online, we will use your e-mail and postal address to send you information about our products, services, and promotions. You always have the choice not to receive marketing information or calls.

Does makerandmoss.com share my information with third parties?
We use the personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Maker and Moss. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. In such cases we might share and cross–reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We provide our contractors with the information needed for them to perform these services. We also ask our contractors to confirm that their privacy practices are consistent with ours.

Maker and Moss reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Maker and Moss and others.

How do I access my information? How do I change or delete my information?
You can review, change or delete certain personal information related to your use of our online sites (e.g., name and contact information). To access your information online, simply log in to your account at the bottom of any page, sign in when prompted to do so, and you’ll be able to edit your personal information. You can also ask us to update your personal information, by calling us at 415 928 1287, writing us at 364 Hayes Street Street, San Francisco, CA 94117, or you may e-mail info@makerandmoss.com for customer service. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. Please note that any requests to update your personal information may take up to ten days for your e-mail request and 6-8 weeks to process your postal mail request.

How do I exercise my choices about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or if you do not want us to use your information to enhance your shopping experience, please let us know by calling us at 415 928 1287, writing us at 364 Hayes Street SF CA 94117, or you may e-mail info@makerandmoss.com for customer service. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from our promotional lists, we will maintain your name in a “do not contact” file to ensure that we can honor your request. It may take up to 10 days to process your e-mail request, and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from makerandmoss.com.

Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.

How does makerandmoss.com protect kids’ privacy?
Maker and Moss is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 13.

What are cookies? How does makerandmoss.com use cookies on its site?
A cookie is a small data file that websites often store on your computer’s hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you’ve visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. Cookies enable us to keep track of your order as you shop on our site.

Through our use of cookies, we also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognize you as a registered user, which allows you to access your account information.

Security
We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.

We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

What about links to other websites and services?
The makerandmoss.com website may contain links to other sites. makerandmoss.com does not control the privacy policies or practices of these websites. You should review those policies before providing any personal information. makerandmoss.com is not responsible for the content or practices of any linked websites, and we provide these links solely for the convenience and information of our visitors.

Effective September 1, 2006