Customer Service

We're here to help! Here are some frequently asked questions. If you need additional assistance, keep scrolling for contact info at the bottom or click here.

How can I return or exchange my product?
Click here to access our return policy and instructions.

Where can I find details on shipping and delivery?
For full info about shipping and delivery costs and timeframes click here.

Where is my order?
Our online staff will be in touch to provide exact lead times and to ensure a smooth delivery process every step of the way. You may also contact us any time with any questions about your order.
Please note: due to the COVID-19 pandemic there may be delays as a result of safety measures put in place to ensure your health and that of the production, warehouse, and delivery teams.

What are your store hours and location?
Our Hayes Valley store is open from 11am - 5pm Tuesday through Sunday and by appointment on Mondays.
We are located at:
364 Hayes Street
San Francisco CA 94102
Our website is open 24/7!

Can I contact you about other questions or concerns?
Yes! Please feel out the form below or give us a call during our store hours: (415)-928-1287. We try to respond to all messages the same day, but please allow up to 48 hours for a response.