Returns & Exchanges

We want you to be thrilled with your new purchase. We curate products that are timeless and durable. If you are not satisfied, we are here to help.

ONLINE PURCHASES

• Contact us online by clicking here. You will receive a response within 48 hours. Or feel free to call 415.928.1287.
• We request that you inspect your purchase upon delivery. If there is a problem, please contact us immediately.

IN-STORE PURCHASES

• May be returned with a receipt within 14 days of purchase for refund or credit.
• Must be in original packaging.

DAMAGED AND/OR MISSING PARTS

• Please contact us upon receipt and we will gladly exchange or provide parts depending on the situation.  Please note: resolution is at the discretion of the manufacturer.  Customer will be provided with best available solution.
• Damages must be reported within a reasonable amount of time to be eligible for repair or replacement.

WHAT IF I NEED TO CANCEL MY ORDER?

• We can accept cancellation of your order for items that have not yet shipped. Once an item has shipped, cancellation is not possible. Please note shipments may depart warehouse before we receive tracking so there may be delays in notifications.
• Orders cancelled after 48 hours of purchase are subject to a 10% reversal fee.
• If you place an order and wish for us to put a hold for delayed delivery we can do so at any time up to when it ships.
• Please note that custom orders, sale items, floor models, and gift cards are final sale and cannot be cancelled, exchanged, or returned.

Return Policy by Product Category

Returns:

• May be returned within 14 days of delivery for credit.
• Shipping fees are non-refundable.
• Must be received in original packaging and without damages.
• Credit applied upon receipt of item, not before.
• Customer responsible for any shipping and delivery costs.

FURNITURE AND LIGHTING
Returns:

• May be returned within 14 days of delivery for refund or credit.
• Must be received in original packaging and without damages.
• Shipping and delivery fees are non-refundable.
• Customer responsible for return shipping costs.
• Credit applied upon receipt of item, not before.
• 30% restocking and shipping fees may apply.

CUSTOM FURNITURE

• Custom furniture cannot be returned or exchanged.