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TAKE 10% OFF SELECT ETHNICRAFT FURNITURE - CLICK FOR DETAILS
TAKE 10% OFF SELECT ETHNICRAFT FURNITURE - CLICK FOR DETAILS

Returns & Exchanges

We want you to be thrilled with your new purchase. We curate products that are timeless and durable. If you are not satisfied, we are here to help.

ONLINE PURCHASES

  • Contact us online by clicking here. You will receive a response within 48 hours. Or feel free to call 415.928.1287.
  • We request that you inspect your purchase upon delivery. If there is a problem, please contact us immediately.

IN-STORE PURCHASES

  • May be returned with a receipt within 14 days of purchase for full refund or store credit.
  • Must be in original packaging.

    DAMAGED AND/OR MISSING PARTS

    • Please contact us upon receipt and we will gladly exchange, refund, or provide parts depending on the situation.
    • Damages must be reported within a reasonable amount of time to be eligible for repair or replacement.

    CANCELLATION POLICY

    CANCELLATION - UNSHIPPED

    • You can cancel your order within 10 days of placing the order for a full refund. If the order ships before the end of the ten day period customer is responsible for costs associated below with shipped items.
    • Orders cancelled after the 10 day period are subject to a 30% reversal fee which helps to cover any unrecoverable costs.
    • If you place an order and wish for us to put a hold on an order we can do so at any time up to when it ships.
    • Please note that this does not apply to Custom Orders. 

    CANCELLATION - SHIPPED

    • Once an order is shipped, you may cancel however please be aware that the customer is responsible for the outbound and return shipping as well as any associated costs including reversal fees.  Please note shipments may depart warehouse before we receive tracking so there may be delays in notifications.
    • Please note that this does not apply to Custom Orders.

    Return Policy by Product Category

    DÉCOR, HOME GOODS, & ART
    Returns:
    • May be returned within 14 days of delivery for a full refund.
    • Must be received in original packaging.

    Exchanges

    • Your initial exchange is free within 14 days of delivery.
    • An item exchanged multiple times will incur shipping fees.

    FURNITURE
    Returns:

    • May be returned within 14 days of delivery.
    • Must be received in original packaging.
    • Shipping and delivery fees are non-refundable.
    • 30% restocking and shipping fees may apply.

    Exchanges:

    • Your initial exchange is free within 14 days of delivery.
    • An item exchanged multiple times will incur shipping fees. These are billable and charged to the customer.

    CUSTOM PIECES

    • Custom furniture, floor samples, and gift cards cannot be returned or exchanged.