We want you to be thrilled with your new purchase and we strive to provide products that last. However, in the event you are not satisfied or there is an issue with your order we are here to help. Please review your item(s) upon receipt and contact us as soon as possible.
What is your online return policy?
- You may return your purchase(s) within 14 days upon delivery for a refund.
- Furniture may be subject to a 30% restocking fee. Custom furniture and sale items are final sale.
- Returns must be received with original packaging, tags, and receipt. Restocking charges may be applied if not in proper condition/with all materials.
What is your online exchange policy?
- First exchanges for any reason are free return shipping within 14 days.
- If you need to exchange that item multiple times you are responsible for all delivery fees.
What if my item arrives damaged or with missing parts?
- If any parts of your purchase are damaged/missing, please contact us upon receipt and we will gladly exchange, refund, or provide parts depending on the situation.
How should I contact you for a return or exchange?
- You may send us a message online by clicking here and we will get back to you within 48 hours.
- Feel free to call us during store hours: (415) 928-1287
What can't be returned or exchanged?
- Custom furniture, floor samples, and gift cards can not be returned or exchanged.
How do I return or exchange an in-store purchase?
- You may return any in-store purchases within 14 days in-store or online. In-store refunds will issued as store credit.