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Take 10% Off All Ethnicraft Furniture & Décor - Click For Details
Take 10% Off All Ethnicraft Furniture & Décor - Click For Details

Returns & Exchanges

We want you to be thrilled with your new purchase. We curate products that are timeless and durable. If you are not satisfied, we are here to help.

ONLINE PURCHASES

  • Contact us online by clicking here. You will receive a response within 48 hours. Or feel free to call 415.928.1287.
  • We request that you inspect your purchase upon delivery. If there is a problem, please contact us immediately.

IN-STORE PURCHASES

  • May be returned with a receipt within 14 days of purchase for full refund or store credit.
  • Must be in original packaging.

    DAMAGED AND/OR MISSING PARTS

    • Please contact us upon receipt and we will gladly exchange, refund, or provide parts depending on the situation.
    • Damages must be reported within a reasonable amount of time to be eligible for repair or replacement.

    Return Policy by Product Category

    DÉCOR, HOME GOODS, & ART
    Returns:
    • May be returned within 14 days of delivery for a full refund.
    • Must be received in original packaging.

    Exchanges

    • Your initial exchange is free within 14 days of delivery.
    • An item exchanged multiple times will incur shipping fees.

    FURNITURE
    Returns:

    • May be returned within 14 days of delivery.
    • Must be received in original packaging.
    • Shipping and delivery fees are non-refundable.
    • 30% restocking and shipping fees may apply.

    Exchanges:

    • Your initial exchange is free within 14 days of delivery.
    • An item exchanged multiple times will incur shipping fees. These are billable and charged to the customer.

    CUSTOM PIECES

    • Custom furniture, floor samples, and gift cards cannot be returned or exchanged.