Returns & Exchanges

We want you to be thrilled with your new purchase. We curate products that are timeless and durable. If you are not satisfied, we are here to help.

Return requests are processed through our return portal, the conditions below apply.

CUSTOMER SUPPORT

• If there is an issue with your order please contact us online by clicking here. You will receive a response within 48 hours.
• We request that you inspect your purchase upon delivery. If there is a problem, please contact us within 48 hours of receipt. 

DAMAGED AND/OR MISSING PARTS

• Please contact us upon receipt of your item and we will gladly exchange or provide parts depending on the situation.  Please note: resolution is at the discretion of the manufacturer.  Customer will be provided with best available solution.
• Damages must be reported upon receipt to be eligible for repair or replacement.  We cannot take responsibility for products or the conditions they were kept in once they have been delivered.  Please understand: we are unable to file claims with responsible parties such as shippers and manufacturers for issues reported after ten days of delivery which in turn limits our ability to provide you with the best possible outcome.

WHAT IF I NEED TO CANCEL MY ORDER?

• We can accept cancellation of your order for items that have not yet shipped. Once an item has shipped, cancellation is not possible. Please note shipments may depart warehouse before we receive tracking so there may be delays in notifications.
• Orders cancelled after 48 hours of purchase are subject to a 10% reversal fee.
• If you place an order and wish for us to put a hold for delayed delivery we can do so at any time up to when it ships.
• Please note that custom orders, sale items, floor models, and gift cards are final sale and cannot be cancelled, exchanged, or returned.

Return Policy by Product Category

DÉCOR, HOME GOODS, & ART

Returns:

• May be returned within 14 days of delivery for credit.
• Shipping fees are non-refundable.
• Must be received in original packaging and without damages.
• Credit applied upon receipt of item, not before.
• Customer responsible for any shipping and delivery costs.

FURNITURE AND LIGHTING
Returns:

• May be returned within 14 days of delivery for refund or credit.
• Must be received in original packaging and without damages.
• Shipping and delivery fees are non-refundable.
• Customer responsible for return shipping costs.
• Credit applied upon receipt of item, not before.
• 30% restocking and shipping fees may apply.

CUSTOM FURNITURE

• Custom furniture cannot be returned or exchanged.

SHIPMENTS OUTSIDE OF CONTINENTAL UNITED STATES

• For customers residing outside the continental United States (including Alaska, Hawaii, Puerto Rico, and other U.S. territories), shipping costs related to returns and damaged items are the responsibility of the customer. While we are committed to troubleshooting issues and providing assistance to resolve any concerns, Maker & Moss, its affiliates, and associated freight carriers cannot assume responsibility for these costs. We will work diligently with you to find solutions and ensure your satisfaction within these parameters. 
  

UNCLAIMED PURCHASES

• After 30 days we reserve the right to restock purchases left unclaimed.  A store credit will be issued to the customer.

We appreciate your business and are  invested in our customer's satisfaction and work hard to resolve issues that may arise.   We appreciate your understanding and cooperation while we work with manufacturers and shippers to make sure you get the best possible service and resolution.