We hope you’re excited about your new furniture purchase from Maker & Moss — we thank you and your home will love it! We’re a small and passionate team and take pride in working with other small businesses across the country. Our furniture selections are designed and produced by independent makers and brands and ship from their workshops and warehouses. We work with these Maker Partners throughout the entire process to ensure the highest quality and most efficient delivery to your home.
01
In Production
Your order is sent to our Maker Partner to be prepared and shipped. Estimated timeframe: 2–4 weeks.
02
Shipped
Your item ships from our Maker Partner’s warehouse to your local area’s delivery hub. This shipment timeframe depends on your location and the Maker Partner’s location. Estimated timeframe: 2–4 weeks.
03
Local Hub
Your item arrives at your local delivery hub. It will be inspected carefully for any defects or damages possibly incurred during shipping.
04
Schedule Delivery
We work with our Maker Partners to determine the best local delivery service for your item. Within a few days of arrival at the local hub, you will be contacted by the delivery provider to schedule an appointment.
05
Delivery
Welcome home! Your item is delivered by the scheduled provider. White glove services provided if applicable. Please inspect your item upon delivery and let us know of any issues immediately.
01
In Production
Your order is sent to our Maker Partner to be prepared and shipped. Estimated timeframe: 2–4 weeks.
02
Shipped
Your item ships from our Maker Partner’s warehouse to your local area’s delivery hub. This shipment timeframe depends on your location and the Maker Partner’s location. Estimated timeframe: 2–4 weeks.
03
Local Hub
Your item arrives at your local delivery hub. It will be inspected carefully for any defects or damages possibly incurred during shipping.
04
Schedule Delivery
We work with our Maker Partners to determine the best local delivery service for your item. Within a few days of arrival at the local hub, you will be contacted by the delivery provider to schedule an appointment.
05
Delivery
Welcome home! Your item is delivered by the scheduled provider. White glove services provided if applicable. Please inspect your item upon delivery and let us know of any issues immediately.
When your furniture order is ready to ship from our Maker Partner’s warehouse, it will be transported on a pallet to a delivery provider in your local area. Once in your area, you will be contacted to schedule a delivery at a time that works best for you.
The full lead time between order and delivery depends on production timeframes with our Maker Partners, freight shipping time, and local delivery timing. We’ll provide estimated timeframes as we receive them, and appreciate your patience — good things come to those who wait, after all.
| Standard Home Delivery | White Glove Delivery | |
|---|---|---|
| Scheduled Delivery Appointment | ||
| Room-of-Choice Delivery | ||
| Assembly & Placement | ||
| Removal of Packaging |
Standard Home Delivery
White Glove Delivery